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Agony of choice becomes perfect solution

Software evaluation

When choosing the right CRM solution, opinions are often divided: Sales wants Salesforce, Marketing wants the Hybris marketing solution, IT swears by a CRM system from SAP and Service prefers a proprietary solution. But which system fits which company structure?

Companies already face a seemingly unsolvable task when choosing a CRM solution: no system covers all requirements and satisfies all departments. Comprehensive functions of the various CRM solutions and more than 100 providers on the market make decision-making more difficult. Vision11 finds the optimal solution for the customer through comprehensive CRM consulting, the accompanying prototype approach with different technologies and the methodology for CRM evaluation. The specification of the new processes takes place in joint workshops with the areas of sales, marketing, service and IT. The long list of the functions of a CRM solution is secondary.

The focus of our search for a suitable solution for our customers is detailed process flows, integration of the future solution into the existing system landscape, future-proofing, user friendliness and a 360 ° view of the customer. In addition to an implementable CRM roadmap, detailed system architecture and the concrete project approach, Vision11 provides a clear, final decision-making basis and recommendations for management. Our solution architects and strategy consultants have a very broad knowledge and many years of experience from numerous CRM projects. Due to the constant and intensive cooperation with the CRM manufacturers and the large implementation partners, we know the most common CRM solutions from practice: Salesforce, SAP, Hybris, Microsoft, Oracle, Sugar, etc.

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If you want to start a national team, we first have to agree on a sport.

(Paul Mudter, General Manager Interactive IP Deutschland)

Competences

  • Strategic and technical advice in the evaluation of the CRM solution
  • Requirements management, as well as the recording and analysis of the actual processes
  • Carrying out the CAP-FIT analysis
  • Development of the future CRM target architecture and IT landscape
  • Support in the creation of RfI, RfP and RfQ documentation
  • Competent planning and execution of the pitch appointments
  • Definition of the evaluation criteria and development of the evaluation matrix
  • Analysis, comparison and evaluation of the existing offers of CRM manufacturers and implementation partners
  • Consolidation and validation of completed evaluations
  • Development of a sound decision-making basis for the management
  • Creation of the CRM roadmap and project approach
  • Conduct proof of concept or MVP introduction
  • Extensive CRM expertise with Salesforce, SAP, Hybris, Microsoft, Oracle and Sugar

Client Story:
Miltenyi Biotec

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Cloud Miltenyi

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Contact

Vision11 contact

Sergej Plovs

Senior Consultant

M +49 151 461 247 67
F +49 89 4161524-99
sergej.plovs@visioneleven.com

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