Sink or swim! Customer-centric Customer Experience Management (CEM) is much more than the use of modern marketing and sales technologies. Because it’s always about the big picture: wowing customers and turning them into loyal fans – or losing them sooner or later.
If you want to be among the winners here, you have to offer all customers outstanding customer experiences at all touchpoints and at all times. The key to this is an integrated and interdisciplinary approach that takes all aspects into account.
Therefore, our Digital Experience Services (DXS) concept combines the service areas CX Consulting, CX Technologies and CX Services under one roof. With this combination of independent consulting, state-of-the-art technology, and customer-centric implementation, we will help you to consistently live the CRM mindset in your company – and to get the most out of data-based solutions.
We develop strategies to optimize the digital experience along the customer journey. The focus is on building agile organizational structures, digital platforms and developing new business models.
In addition to UX design and conceptualization of digital customer touchpoints, we offer individual marketing services for all aspects of omnichannel strategy implementation.
With digital platforms for marketing, sales and service, we create the basis for consistent customer experiences. Our service range here includes implementation, system integration and operation of the customized solution.
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